Privacy Policy

Welcome to PIECES. We respect your privacy and are committed to protecting the personal data you share with us. This policy outlines how we collect, use, and protect your information when you interact with our website and services.

Information We Collect

We may collect and process the following types of personal data:

Personal Identification Data: Name, email address, phone number, billing and shipping addresses, order details.
Technical Information: IP address, browser type, device information, referral source, pages viewed, and time spent on the site.
Marketing Preferences: Communication preferences and interaction with email campaigns.

This data is collected when you:

Browse our website
Make a purchase
Contact us through forms or email
Subscribe to our newsletter

How We Use Your Information

We use your data to:

Process and ship your orders securely
Provide updates, receipts, and support
Personalize your experience on the website
Improve our products and website performance
Send promotional content if you’ve opted in (with opt-out available at any time)

Your data is never sold or used for unrelated advertising purposes.

Lawful Basis for Processing

We process personal data only where:

You have provided consent
It is necessary to fulfill a contract (e.g., your product order)
We have a legitimate interest (e.g., site improvement or marketing)
We are legally obligated to retain certain records

Sharing Your Data

We only share data with third parties when necessary, including:

Payment processors (e.g., Tabby, Tamara)
Shipping and logistics partners
Customer service platforms
Analytics and email marketing tools

All partners are vetted and contractually obligated to protect your data and use it solely for providing services on our behalf.

Data Security

We maintain strong safeguards to protect your personal data:

SSL encryption for secure data transfer
Secure cloud storage with restricted access
Regular website monitoring for vulnerabilities
Data minimization to reduce exposure risks

While no online platform can guarantee 100% security, we strive to meet high standards to keep your data safe.

Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or deletion of inaccurate or outdated information
Object to or restrict certain types of processing
Withdraw consent for marketing at any time

To exercise your rights, please contact us at info@piecesby.com.

Cookies and Tracking

We use cookies to:

Improve website performance
Understand visitor behavior
Personalize your browsing experience

You can manage or disable cookies via your browser settings. Continued use of our site implies consent to our cookie usage.

Data Retention

We retain your personal data only as long as necessary:

To fulfill your order or customer support request
To meet legal or regulatory obligations
For internal analysis and website optimization

After this period, your data is securely deleted or anonymized.

International Data Transfers

If you access our site from outside the UAE, you agree to the processing and transfer of your personal data in accordance with this policy. We ensure all transfers comply with applicable data protection laws.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before engaging with those platforms.

Children’s Privacy

PIECES does not knowingly collect data from individuals under 13 years old. If we discover such information has been collected unintentionally, we will delete it promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage users to check this page periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, you may contact:

PIECES
Email: info@piecesby.com
Website: https://piecesby.com